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Order Changes & Issues

Information about cancellations, modifications, returns, and thawed product.

Can I modify or cancel my order?

In some cases, we can modify or cancel your order if you contact us prior to 9 PM PT on Tuesday, as orders fulfill and ship weekly on Wednesday. We cannot modify or cancel orders after they have been fulfilled and shipped. If you would like to modify

Can I return/exchange my order?

Due to the perishable nature of our products, we cannot accept returns or exchanges. However, if you try our potstickers and aren’t satisfied, please feel free to reach out to [email protected] and we'll make it right. If the issue demands a re

The dry ice in my order melted/my potstickers are thawed. What do I do?

While we pack our potstickers with enough dry ice to keep them during the estimated delivery time, occasionally delays in shipping or mishandling in transit will cause the dry ice to melt before the order makes it to you. That can be super frustratin

How do I modify my subscription?

For all help on Subscriptions, please see the 'Subscriptions' section of our Help Center!