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The dry ice in my order melted/my potstickers are thawed. What do I do?Updated 9 months ago

While we pack our potstickers with enough dry ice to keep them during the estimated delivery time, occasionally delays in shipping or mishandling in transit will cause the dry ice to melt before the order makes it to you. That can be super frustrating, but not to worry - when you order from Mamahuhu, we guarantee you quality product, every time. 


If your order arrives and all the dry ice has melted, check the temperature of your potstickers. If your potstickers are still partially frozen/cold the touch (below 40 degrees Fahrenheit), they are safe to re-freeze immediately. If the potstickers are warm or squishy, discard them and contact us at [email protected]. We will send you a replacement box of potstickers for you to enjoy ASAP. ♥ 

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